Refrigeration Technician

Introduction

A well established engineering company in New Germany is looking for a Refrigeration Technician to join their team.

Duties & Responsibilities

  • Ammonia Experience
  • Troubleshooting, fault finding and breakdown to call out services
  • Condition monitoring
  • Repairing ammonia refrigeration systems + compressor systems
  • Overhauling of compressors

Desired Experience & Qualification

  • Trade test refrigeration mechanic
  • Valid Cat B licence an advantage
  • Post matric qualification in refrigeration
  • Ammonia experience an advantage
  • Experience in compressed air systems
  • Excellent communication and interpersonal skills
  • Computer literacy
  • Be prepared to work overtime and stand-by
  • Well presented candidate with good communication skills – verbal and written
  • Accountability and ownership of work carried out
  • Good work ethic and performance
  • *The candidate must be able to fault find & problem solve on their own
  • Must be able to work well under pressure
  • Strong team player who is able to work unassisted
  • Valid drivers licence
  • Passport for international travel an advantage
  • Trustworthy and reliable
  • Must have contactable references

Package & Remuneration

Customer Service Representative (Internal Sales)

Roodepoort, JHB

Introduction

A global materials science and manufacturing company specializing in the design and manufacture of
a wide variety of labeling and functional materials based in Roodepoort is looking for a Customer Service Representative. It is an adhesive manufacturing company and the company’s products are used in nearly every major industry, including pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets.

Duties & Responsibilities

The incumbent is required to oversee the functions of: receiving and capturing orders, check that the pricing, quantity and slitting pattern is correct. The incumbent is also required to maintain good relationships with all customers to grow the business and promote new products.

SALES TARGETS:
● Compile an order in-take report and submit to the CSR Manager on a daily basis
● Promote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.

CUSTOMER CENTRICITY:
● Liaise with the operations and dispatch staff to ensure that customer requirements are met
● Resolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basis
● Update customer price lists when price changes occur
● Ensure that internal staff have all the relevant information so that invoicing can be done timeously
● Manage incoming calls and ensure that all customer demands are met
● Direct customer queries to the relevant party
● Check the inventory on hand on a daily basis based on customer forecast
● Conduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each department
● Recommend potential products and services to customers
● Maintaining a positive, empathetic and professional attitude toward customers at all times
● Responding promptly to customer inquiries

ORDER PROCESSING:
● Load customer orders on the MFGpro system to create a sales order
● Create a job card based on the sales order
● Ensure that all orders are accurately created and timeously distributed to the production department
● Request the a time frame from the Production Supervisor regarding urgent orders
● Communicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines
● Liaise with the Finance department regarding customers that are on hold
● Send correspondence to the Finance Department regarding customers accounts that are suspended
● Provide customers feedback in terms of urgent orders as well as materials that are out of stock

GENERAL:
● Participate and assist with stock take as required

Desired Experience & Qualification

● Previous experience in internal sales/ customer service – essential

● Understands orders and processing of an order. High drive for customer excellence.

FORMAL QUALIFICATIONS:
● Relevant Qualification
● At least 3 years experience within a Business to Business environment.

 

NON FORMAL QUALIFICATIONS:

● Experience in processing export orders is an added advantage

● Sound Telephonic skills
● Customer liaison skills
● Good Listening skills
● Excellent verbal and written communication skills
● Analytical problem solving skills
● Multi-tasking and able to work under pressure
● Attention to detail

Package & Remuneration

R16 000 – R20 000 CTC depending on qualification and experience.

Interviews with us will take place in December but interviews with our client will take place in January 2020 only.

https://www.pnet.co.za/jobs–Customer-Service-Representative-Internal-Sales-Roodepoort-Sally-Ingham-Associates–3077599-inline.html?click=no&rs=1&previewid=2DFA2C8891BDAE43C2DA8C5DE9AEB3E9